Refund Policy
At Pitch Black Shades, we want you to be completely satisfied with your purchase.
Returns
We accept returns on eligible products within 30 days of delivery.
To qualify for a return, items must be:
- Unused and in original condition
- Returned in the original packaging
- Accompanied by proof of purchase
Non-Returnable Items
The following items are not eligible for return:
- Clearance or final sale items
- Products that have been installed, altered, or damaged after delivery
- Custom or special-order products
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include photos of the issue, and we will work to resolve it as quickly as possible.
Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to the original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the return is the result of our error or a defective product.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team through our website.
